Our 2021 customer survey results have now been analysed and we are delighted to have received an overall customer satisfaction score of:
Our customers are key to the success of Exwold’s business and every two years we ask for their participation in taking part in the survey. For the team at Exwold, the last 12 months have been unprecedented and yet they have pulled together to actually improve service despite the numerous challenges.
The survey covers key areas including:
The results of this survey will be fed into our Management Review and actions for improvement identified. We would like to take this opportunity to thank all our customers who took part in the 2021 survey.